Request account deletion

If you no longer have access to the OMNiVerse app, you can submit an official deletion request below.

Account deletion request form

Please provide accurate information. We will verify your identity before processing.

Deletion type

Choose which data you want to delete.

My entire profile and all wallets Deletes everything permanently from our records. A specific wallet only Deletes everything permanently from our records.

Full name

Enter your full name as it appears on your OMNiVerse account.

Registered phone number

Provide the phone number associated with your account.

Registered email address

Provide the email address associated with your account.

Reason for deletion (optional)

Help us improve by sharing why you want to delete your account.

0/500

Confirmation *

Please confirm that you want your OMNiVerse account deleted.

I understand that deleting my OMNiVerse account is permanent and cannot be undone. I want my account and associated data to be deleted as described in the Privacy Policy & Data Retention Policy.

What happens next?

After your request has been verified, we will process your deletion in accordance with the Data Protection Act, 2025. Your account access and non-essential data will be deleted immediately. However, under the Financial Transactions Reporting Act (FTRA) and AML/CFT Guidelines issued by the Central Bank of The Bahamas, your financial transaction records and KYC identification documents will be retained for a mandatory 7-year period. After this period, all retained data will be permanently erased.

What this means for your data

All non-financial personal data (profile, preferences, etc.) will be deleted immediately.
Financial transaction records will be blocked / restricted - they remain securely stored but are inaccessible for daily operations, used only for regulatory reporting, fraud prevention, and dispute resolution.
After the mandatory 7-year retention period expires, these remaining records will be securely destroyed in line with our data governance policy.

Scope of retention

Bahamas law

The retained data is strictly limited to transaction history, timestamps, amounts, and counterparty information - as required by The Bahamas financial services regulations and anti-money laundering frameworks. You will not be able to access this data during the retention period, but it will be held in a secure, isolated environment.

Please review our Privacy Policy & Data Retention Policy to learn more about how we handle your data in compliance with the Data Protection Act, 2025 and Central Bank of The Bahamas regulations.

Prefer email?

Alternatively, contact us at cs@omnibahamas.com with the subject "Account Deletion Request".